policies
Privacy Policy
Last Updated: April 25, 2026
At Jouloud, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We collect information you provide directly, such as when you create an account, make a purchase, or contact us. This includes your name, email address, postal address, phone number, and payment information. We also automatically collect certain information about your device and how you interact with our site, including IP address, browser type, pages visited, and the time and date of your visits.
How We Use Your Information
We use your information to process orders, send transactional emails, improve our website and services, respond to your inquiries, and send marketing communications if you have opted in. We may also use your information to comply with legal obligations and prevent fraud.
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights and safety.
Your Rights
You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy, please contact us at support@jouloud.com or through our website contact form.
Fast Shipping & Delivery
We offer fast shipping within 2 business days for orders inside Beirut and within one business week for deliveries across Lebanon. Our reliable delivery service ensures your order arrives quickly and safely.
Inspection Before Purchase
You have the option to inspect your bag before completing the purchase. We want you to be completely satisfied with your order, so feel free to check the quality and condition of your item upon delivery.
Returns and Exchanges
If you're not completely satisfied with your purchase or if your item arrives with any defects, we're here to help. Simply contact our customer service team to initiate a return or exchange. We want you to feel confident in every purchase you make from us.
Terms of Service
Last Updated: April 25, 2026
1. Agreement to Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Jouloud's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modifying or copying the materials
- Using the materials for any commercial purpose or for any public display
- Attempting to decompile or reverse engineer any software contained on the website
- Removing any copyright or other proprietary notations from the materials
- Transferring the materials to another person or "mirroring" the materials on any other server
3. Disclaimer
The materials on Jouloud's website are provided on an 'as is' basis. Jouloud makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
4. Limitations
In no event shall Jouloud or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Jouloud's website.
5. Accuracy of Materials
The materials appearing on Jouloud's website could include technical, typographical, or photographic errors. Jouloud does not warrant that any of the materials on its website are accurate, complete, or current.
6. Links
Jouloud has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Jouloud of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Jouloud may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Lebanon, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.